Subscribe now to receive 15% Off Your First Order*

close icon
How do I contact Customer Care?
Should you have anything you wish to discuss with our Customer Care team please email enquiries@lavishalice.com
 
 
What are my delivery options?
Please visit our delivery & returns information page to see the shipping options available to you, visit the page here.
 
 
The item I want is sold out, is it coming back?
Our items are exclusively sourced and produced. Sometimes collections are only available in small quantities or are limited edition, meaning they are often limited on stock. Unfortunately, the majority of our pieces do not return in the future. 
 
 
Are your clothes true to size?
We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the smaller size of the two. If you want to ask the experts, our Customer Care team should be able to help you. Please email enquiries@lavishalice.com


How do I apply a discount code?
Sometimes we offer discount codes to use on our site. To redeem, please select the shopping bag icon at the top right hand side of the page once you have your items in the basket. Select 'View Your Bag’, and enter the discount code and select ‘Apply’. If the code you are using is valid, it will automatically apply to your shopping bag. 
 

How can I return an item?
You can return your item within 14 days of the shipment date. Please note, we cannot accept returns outside of the 14 days, and they will be sent back to you. Please ensure the returned items are unworn, unwashed and undamaged. Ensuring the tags and labels are still attached and undisturbed. You can find out more about our returns policy here