Lavish Alice offers a wide range of delivery options to suit everyone, whatever destination you're purchasing from. You'll receive free delivery on all orders if you're placing them in the United Kingdom. This service usually takes 1 - 5 working days, however we usually find that deliveries are next day. We also have a guaranteed next day delivery option for £5.99. Please make sure you place your order before 3:00pm to guarantee dispatch. Our EU and International shipping fees range from £5.99 to £11.99 depending on your location. These services are fully tracked and usually take between 1 - 10 days.
Lavish Alice accepts returns within 14 days of purchase (starting from the date displayed on your receipt). If you need any more help or just want to ask a question, please email us and we'd be happy to help! All our delivery costs are fixed and we'll email you with your parcels tracking number (if available) when we dispatch your goods. If you have any questions or if you think your parcel has gone missing, please contact us as soon as you possibly can. By placing an order your automatically accept our terms and conditions on returns and exchanges.
Our returns policy is in line with the updated Consumer Contracts Regulations launched June 2014. For more information please visit the Which? website.
Returns & Exchanges:
- Lavish Alice operates a 14 day returns policy (including bank holidays and weekends).
- (starting from the date displayed on your receipt).
- Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We'll process your refund or exchange within 14 working days after receipt of your return.
- All items must have the original swing tag still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued.
- If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.
- It is your responsibility to make sure you send the return using a recorded & tracked service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibilty to claim.
- Please note we are unable to refund any postage or carriage charges for returns.
- We are unable to refund swimwear, intimates & earrings for hygiene reasons.
- Don't forget - all refunds will be issued back to the original method of payment. If your item is faulty, please send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued with a full refund.
- If you would like to exchange your goods, please state this clearly on your returns form. If you are exchanging goods, please note the 14 day money back period still applies from the date of original purchase so bear this in mind if you are wanting to exchange your goods for another size as we'll only be able to issue you with a credit note.